Delete your TicketPassport account

You can delete your TicketPassport account and its data at any time, in the app or by email. TicketPassport is operated by Nicholas Jamou (ABN 20 977 061 730).

Delete in the app

Open TicketPassport and sign in.
Go to Profile → Delete account.
Confirm. Your account is deleted straight away and you are signed out.

Ask us to delete it

If you can't use the app, for example because you no longer have your phone, email ticketpassportapp@gmail.com with the subject Delete my account. Send it from the email address on your account, or tell us that address and your username, so we can confirm the account is yours. We will delete it within 30 days and reply when it's done. Never send your password or an SMS code.

What is deleted

Your profile: email address, phone number, username and profile photo.
Your tickets and everything stored with them, including barcodes, ticket PDFs, QR images, ticket photos and the ticket emails we received or read for you.
Connected Gmail or Outlook mailboxes. We stop reading them and discard the stored access.
Your friends, friend requests, ticket shares, share links, activity, reactions, comments, DJ ratings and the photos you added to nights. A night you created is deleted for everyone in it.
Your notification settings, push token and in-app notification history.

What we keep

A record that an account was deleted, kept under its random account ID only: when it signed up and was deleted, how it signed up, which ticket sellers it used, and counts such as how many tickets and friends it had. It contains no email address, name, phone number or ticket content.
App usage events (for example, that an email was processed), with the link to your account removed. They never contain ticket, barcode or email content.
Reports other people made about abusive content, with your account removed from them, so we can keep the community safe.
Copies in our hosting providers' own system backups, until those backups are overwritten.

Deleting your account does not cancel or refund tickets. Those stay with the ticket seller. You can also delete single tickets in the app without deleting your account. See our Privacy Policy for more.