Help & Support

Get help with tickets, inbox connections, sharing, account access, privacy, or safety.

Contact TicketPassport support Email support@ticketpassport.app. Include the email address on your account, the ticket seller, and what you expected to happen. Never send your password, SMS verification code, or a full barcode in a support email.

Get help in the app

Open Profile → Help & support for answers about forwarding and scanning tickets, SafeTix, PDFs and QR codes, sharing, notifications, and common connection errors. You can also email support directly from that screen.

Ticket or inbox problem

Keep the original ticket confirmation and official seller app available as your source of truth.
If a ticket is missing, forward the original confirmation again or reconnect the mailbox and tap Scan inbox.
Ticketek and Ticketmaster SafeTix barcodes must be opened in the official seller app; screenshots are not valid for entry.
If a PDF or QR code cannot be read, attach the original PDF from the ticket detail screen and try again.

Account, privacy, and safety

Manage notifications, visibility, blocked users, and reports from Profile.
Delete your account and associated data from Profile → Delete account.
Report abusive content from its in-app menu, or email support if you cannot access the app.
For a privacy request or complaint, email support with the subject Privacy request.

Service scope

TicketPassport is a ticket wallet, not a ticket seller or box office. For refunds, event changes, entry decisions, ticket validity, or a rotating barcode, contact the ticket seller or event organiser directly.

Legal

Read our Privacy Policy and Terms of Service.